Terms & Conditions

STANDARD WEBSITE TERMS

Payment Terms & Title

Your order will only be processed once full payment has been received. Payment can be made in any of the following ways:

GBP by credit/debit card on our website.

We regret we do not accept cheques in any currency.

Please note that as part of our Fraud Prevention Measures, all payments by credit or debit card are subjected to stringent security checks including address and postcode verification. Any transactions where one or more of these checks are failed may be rejected by our Payment Services Provider. For your added protection, we do not store your card details.

Prices & VAT

Prices are quoted inclusive of VAT. We will always endeavour to maintain up-to-date prices on our website. 

Stock Availability & Delivery Options

We aim to dispatch the same working day if the order is received by noon. If not orders will be processed for dispatch the next working day.

Your order will be sent out using couriers or Royal Mail and tracking will always be provided.

Out-of-Stock Items

At times we may not have some of the products that you have ordered in stock. If that’s the case, we’ll let you know and you can chose to wait or request a refund.

Delivery Charges & Times

UK Mainland (excl. Ireland, islands and Scottish Highlands)

Orders over £100 free delivery is offered. For orders below £100 there will be a delivery charge of £4.00 applied. Delivery will always be 2 to 3 days. If you need next day, please do get in touch.

UK Highlands/Islands

Please contact us to discuss any needs.

Where delivery dates are given, they are given in good faith and in the event of a delay, Cute N Kawaii will not be liable for any consequences of such a delay and shall remain entitled to deliver the goods to you and to receive payment for them. Where a delivery date has not been specified by you, or you have not taken delivery of an order within one month of the scheduled delivery date, we will be entitled to deliver the goods to you and to receive payment for them.

Returns, Refunds & Cancellations

No goods are sold on a “Sale or Return” basis.

Orders for standard items may be cancelled (as long as your order has not already been despatched) at any time prior to despatch with our consent however, we reserve the right to refuse consent where items have been bought in especially for you.

Goods should be inspected at the time of delivery and any damages or shortages must be reported to us within 3 days of receipt of the goods for a credit to be given.Please ensure photos are taken of any damages and emailed over to info@goodnessgoodies.co.uk

If goods are ordered incorrectly and where we are able to accept them back, there may be a handling charge linked to the size of the consignment. In no circumstances will we accept goods back if they have been opened or returned to us in poor condition or with the original packaging marked or damaged. Orders for personalised products or ‘To Order’ items that have been brought in especially for you cannot be cancelled after confirmation of the order.

Liability

Cute N Kawaii shall not be liable to the customer for any consequential loss of any kind howsoever caused. In particular:

1. Customers should not rely on website filters but should always refer to the product specification

2. Cute N Kawaii has the right to change prices without prior notice. Stock is subject to availability. Excludes any other offers and discount arrangements. All photographs are for illustrative purposes only, and do not necessarily represent the products on offer. © Copyright Cute N Kawaii 2023

V1: July 2023